How to make a complaint
If something is wrong with your order or our service, we want to hear about it and put it right.
- Email hasnain2400h@gmail.com with your order number, a short description of the problem and any photos.
- We will acknowledge your complaint within 2 business days.
- We aim to resolve it, or give you a clear update, within 7 business days.
If you are not satisfied
If you are unhappy with our response, reply to the same email and ask for it to be reviewed. We will take another look and reply within 5 business days.
Our details
LUMAVO, House 990, Street 40, Sector F-17/2, Islamabad, Pakistan. Email: hasnain2400h@gmail.com.
See also: Returns & Refunds and Shipping Information.